Free Help for Water Well Owners

Welcome to the wellcare® Hotline!

If you have questions about your water well, well water, or need help, call our toll free wellcare® Hotline at 888-395-1033 Monday-Friday from 10 a.m. to 5 p.m. ET.

Our wellcare® experts can provide you with information on:

Wells – Private residential wells including small shared well systems

  • Avoiding seasonal water problems
  • Learning well care basics
  • Help locating a licensed water well contractor
  • Identifying possible contaminants
  • Understanding well mechanics
  • Water conservation
  • Water well care and maintenance
  • Well components
  • Well construction codes and other regulations related to wells or water well systems
  • Well water quality
  • Well water testing

Our experts are also happy to help with questions on:

  • Caring for a cistern
  • Springs and spring fed wells
  • Septic systems

The wellcare® Hotline is staffed by the Water Systems Council (WSC), a national non-profit organization solely focused on private wells and small well-based drinking water systems serving more than 13 million households nationwide. The wellcare® Hotline is also supported by the Rural Community Assistance Partnership (RCAP) and recommended by the Environmental Protection Agency (EPA).

WSC is committed to ensuring that Americans who depend on wells have safe, reliable drinking water and works to educate well owners, consumers, and policymakers at the local, state, and federal levels about water wells and the importance of protecting America’s groundwater resources.

wellcare® Well Owners Network

Sign up online for a free membership to the wellcare® Well Owners Network to receive quarterly newsletters with tips and tools on caring for water well systems, septic systems, and opportunities for discounts on water test kits. Launched in 2009, the wellcare® Well Owners Network has more than 12,000 members nationwide.

You may find the information you are looking for about your water well by accessing one of our many wellcare® Info Sheets or check out our FAQs.

You can also contact us via email or fill out the form below and a member of our staff will respond to your questions. You can also use our live chat feature on this page (lower right) to get your questions answered.

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